General Event Information

** Please note there is an option to convert your ticket to a full in-person registration (subject to availability) without incurring a late fee if booked by 30 September. The difference in ticket type is required to be received by ACNP no later than 30 September to be accepted.

• Any activities, outside of the above inclusions, may come at an additional cost and will be sold separately to the above. These will be sent to registered delegates as and when they are made available.
• ACNP will be donating $5.00 for each registered delegate to our chosen charity partner of 2024 (TBA). Delegates have the option to match ACNP’s donation at time of registration and at conference entry. Please kindly consider this option during the registration process. 
• All information you enter should be typed in upper and lower case format eg. John Smith / Jane Doe. We request you follow this format as this is what will be pulled from the system for any name badges, printing etc.
• If you are registering a group, or for someone other than yourself, please enter the attendee's email address in the email address field when completing their ticket request. This ensures they receive any conference communications and marketing leading up to Conference.
• We would recommend you using browsers such as Internet Explorer, Google Chrome or Microsoft Edge as we have had the most success troubleshooting issues, should they occur. These sites are most familiar to our staff.
• An automated email confirmation will be sent to the nominated email address upon completion of the registration and payment process. Should you not receive this email within 15 minutes, please firstly check your spam/junk folders. We suggest you mark emails from our accounts -  events@acnp.org.au, admin@acnp.com.au and accounts@acnp.org.au as safe senders in your chosen email to ensure you receive all Conference communications, marketing and invoicing leading up to the event. If your email is not there, please contact our office for further assistance.
• You will have the opportunity to review and edit your registration details before the final stage of confirmation and payment, as well as any time leading up to the event. Please note that any changes made after 30 September, may not reflect in any printed materials, however they will update digitally.

Payments

• All prices are in Australian dollars (AUD) and include GST.
• Please note our registration system accepts credit card and debit card. Accepted cards are Visa & MasterCard. 
• Visa & MasterCard - 0% processing fee - ACNP are absorbing the merchant fee on behalf of delegates when using their debit / credit card.
• If you require a copy of your receipt, please kindly send a request to accounts@acnp.org.au with the following information: Full name of delegate, Email address of delegate & Conference Booking ID.
• Please note payment of registrations are due at time of booking. For workplaces and group bookings, full payment of invoices are required before registrations will be confirmed. 
• Invoice terms of payment are within 14 days of receipt. If full payment is not received prior to the event, delegates will not be permitted to attend.

Additional activities / Conference offerings

• You have the ability to log back into your Conference profile at any time to add new and additional activities / conference offerings. 
• Simply sign into the Conference website with your existing details, access the Account tab and enter your log in details. From the Summary page, select Edit on the relevant line to navigate to the desired page. Here you can select the tickets you wish to add and continue to the Summary page. 
• If a payment is required, a payment page will be made available to confirm your booking. The outstanding balance amount will be shown. 
• Please note that additional activities are subject to availability, and we encourage you to book early to avoid disappointment. 
• Payments terms are immediate with credit / debit card or within 14 days of receipt for invoices.
  

Questions

If you have any questions about the registration process, please contact the ACNP Event Coordinator at events@acnp.org.au or on 1300 433 660.