Events: Booking Terms and Conditions 1.       Registrations Confirmation: Upon receiving your registration, a confirmation email will be sent from the College to your provided email address. After the confirmation email is sent to the email you provided your registration is valid for the purposes of cancellations, transfers and payments. A second email of confirmation is sent approximately five days prior to the Conference. Please note that occasionally there will be important changes to a workshop or event information included in this email. Invoices and Receipts: Tax invoices are generated at the time of registration and are sent with the confirmation email address to the individual or nominated contact of a group booking. The attendee is responsible for the forwarding of invoices onto their accounts department or relevant manager. 2.       Cancellation, Amendments and Refund Policy All cancellations and amendments must be sent in writing via email to the ACNP Accounts team accounts@acnp.org.au Substitutions: Due to the financial limitations of the cross over between ACNP software and Events organisation software, ACNP cannot facilitate a straight swap in tickets. Should you no longer be able to attend conference, you will need to contact the ACNP to arrange a refund (accounts@acnp.org.au) and release your ticket. Please note that you are unable to nominate a recipient for your ticket purchase. If you are a corporate organisation with multiple ticket purchases, please contact our office directly for assistance on 1300 433 660. Refunds: The ACNP requests notice of cancellation (less any credit card transaction fees) to be submitted to accounts@acnp.org.au no later than 30 August 2024. Cancellations made after this date will incur an administration fee of 25% of the registration fee. Converting an In-Person Registration to a Virtual Registration: If you are unable to attend in person and would like to convert your registration to a Virtual one, please email events@acnp.org.au no later than 30 September 2024 to avoid being charged any late fees. The difference in registration costs will need to be received by the ACNP no later than 30 September 2024 to be applied. 3.       Changes The College reserves the right to make changes to event dates due to registration numbers. If the Conference is cancelled, you will be notified via email and your registration will be transferred to the next available Conference date or be fully refunded. The College reserves the right to make program content changes in events or workshops. The College reserves the right to make changes to a published program without notice, however, where possible notification of changes will be made. 4.       Payment Your registration is not valid if not fully paid before the stipulated dates. Please note this registration system accepts online credit card payment using the following credit cards: Visa and MasterCard. If you require invoice, please email accounts@acnp.org.au PRIOR to starting the registration process. Please include the delegates full name, delegates email and conference ID. Should payment be received after the closing of discounted rate periods, the default cost of the ticket reverts to the current pricing level. The College’s terms of payment are within 14 days from date of invoice. Payments can be made using the following methods: 1.    Credit Card Payment is to be made online at the time of registration. For any difficulties, you can contact the office for further assistance on 1300 433 660 2.    EFT For all EFT payments, please send a remittance advice with payment details to accounts@acnp.org.au Payments can be made to: Bank: Westpac Account Name: Australian College of Nurse Practitioners BSB: 034-041 Account Number: 379884 Reference: Invoice number 5.       Insurance Registration fees do not include insurance of any kind. It is strongly recommended that all delegates take out their own travel and medical insurance prior to coming to the ACNP National Conference 2024. The policy should include loss of fees/deposit through cancellation of your participation in the meeting, or through cancellation of the Conference itself, loss of airfares for any reason, medical expenses, loss or damage to personal property, additional expenses and repatriation should travel arrangements have to be altered. The Conference Organisers, ACNP, will take no responsibility for any participant failing to insure. Please speak to your travel agent or airline in regard to this matter. 6.       Disclaimer The Conference Program and registration information is correct at the time of printing. However, the organisers reserve the right to change the information where necessary without notice. Delegates attend the conference at their own risk. The Australian College of Nurse Practitioners (ACNP) are not liable for any losses, damages, expenses, costs, claims or liabilities suffered or incurred by registrants including consequential or indirect losses or loss of profit through registering for the conference, attending the conference, cancellation of the conference, failure of the conference to achieve your expectations, or for any error or omission by ACNP. The ACNP will not accept liability for the damages of any nature sustained by participants or their accompanying persons or loss or damage to their personal property as a result of the ACNP National Conference 2024 or related events. 7.       Force Majeure ACNP shall not be held liable for any loss caused by the cancellation of the conference where such cancellation is due to Force Majeure. The organisers will use all reasonable efforts to conduct the conference despite the intervention or occurrence of any such cause. In this clause, Force Majeure means circumstances which are beyond the reasonable control of the all involved parties, and which are reasonably likely to affect the successful delivery of the Event or would make it inadvisable, impracticable, illegal, or impossible for a party to perform its obligations as originally contracted under this Agreement, including: fire, flood, earthquake, extreme adverse weather conditions, failure of electric power, gas, water, or other utility service, collapse of building structures, widespread disease or other public health emergency (including pandemic or epidemic), strike or other industrial action, the outbreak or declaration of war, act of terrorism, revolution or government orders or action (including the declaration of a State of Emergency). Without prejudice to its obligations ACNP accept no liability and will not be liable for any compensation where the performance of its obligations under this Agreement is affected by Force Majeure. 8.       Privacy and Security Policy The College collects information as required in order to administer and manage registrations for our events. If you do not provide all the relevant information including your email address your registration may not be confirmed. The College is totally committed to protecting the information collected for this purpose and will not make your details available to any third party in any instance. If you wish to access your information or have queries in relation to the way the College handles this information, please contact us on 1300 433 660. ACNP considers the security of your information to be of paramount importance. When you pay your membership fees or register for an ACNP program, our secure server uses SSL (Secure Sockets Layer) to connect to our website, which encrypts all the information sent from your device. The following indicates that you have entered a secure session: 1.       the "https" in place of the usual "http" in your browser address box 2.       the small padlock at the foot of your browser Both secure indicators will be present when you are requested to enter your credit card details. InstantSSL Certification ACNP has an InstantSSL certificate. This identifies ACNP as a secure environment in which you can transact. To view details of our security certificate, please click on the padlock in your browser footer.  ACNP’s payment gateway is 'eWay', which uses 128-bit DES encryption right through to the banks' EFTPOS networks where credit card transactions are automatically processed. You can obtain further technical information about our payment gateway by visiting our supplier's site: www.eway.com.au. Throughout events, the College will take photos to be used in future marketing materials. Please advise staff by emailing events@acnp.org.au if you would not like your photograph taken.